How to Update Webroot on ChromebookUpdated 5 months ago

Webroot, a popular antivirus and cybersecurity solution, is designed to protect your device from various online threats like malware, ransomware, phishing, and other malicious activities. While Webroot primarily focuses on protecting Windows and macOS devices, users with Chromebooks may also want to ensure that their Webroot software is up to date for optimal performance.

Chromebooks run on Chrome OS, which is quite different from traditional operating systems like Windows or macOS. However, Webroot does offer protection for Chromebook users, though the process of updating and maintaining the software on a Chromebook differs slightly from that on other devices.

In this article, we will guide you through how to update Webroot on your Chromebook and keep your system secure.

Step 1: Verify Your Webroot Version on Chromebook

Before proceeding with any update, it’s important to check if Webroot is already installed and to verify the version you're using. Here's how you can do it:

1. Check if Webroot is Installed:

   • On your Chromebook, open the Chrome browser.
   • In the top-right corner of the browser, click on the Webroot icon (if it is present).
   • If you don’t see the icon, you may need to verify if Webroot was installed from the Chrome Web Store or another source.

2. Open Webroot Dashboard:

   • If you’ve already installed Webroot on your Chromebook, click on the Webroot icon, or type webroot into the search bar to find and open the app.
   • Once you open Webroot, you can check the current version and any update status within the dashboard.

Step 2: Automatic Updates in Webroot

Webroot is designed to automatically update itself when a new version is available. This includes security definitions, bug fixes, and new features that are regularly added to the software. By default, Webroot will check for updates in the background and install them automatically, so you typically don’t have to manually download or update the software.

Here’s how automatic updates work for Webroot on a Chromebook:

1. Automatic Software Updates: Webroot is designed to automatically download and install updates whenever they are available, as long as your Chromebook is connected to the internet.

2. Real-Time Protection Updates: If you are using Webroot’s real-time protection feature, it will also update its threat definitions automatically in the background to ensure your Chromebook remains protected from new threats.

Step 3: Check for Manual Updates (If Necessary)

If for some reason you believe that your Webroot on Chromebook isn’t up to date, or if automatic updates are not happening as expected, you can check for manual updates. Since Chrome OS works differently than Windows or macOS, there isn’t a traditional “Update” button in Webroot’s settings for Chromebooks, but there are a few steps you can take to ensure everything is current:

1. Restart Your Chromebook:

   • Often, restarting your device can trigger updates in Webroot, as the software will check for new updates when it reboots.
   • To restart your Chromebook, click on the status bar (bottom-right corner), and then click on the Power icon to restart your device.

2. Force a Webroot Check for Updates:

   • If restarting doesn’t seem to resolve the issue, you can try opening the Webroot app manually and check for any available updates. While Webroot doesn’t have a manual update button on Chromebooks, accessing the Webroot interface and allowing it to run a scan may trigger an update check.
   • You can also visit Webroot's official site or account settings to manually download updates or the latest version of the software if the automatic process is malfunctioning.

Step 4: Reinstall Webroot for Chromebook (If Updates Are Not Working)

If you’ve followed the above steps and Webroot is still not updating or functioning properly on your Chromebook, it may be necessary to reinstall the software to ensure you are using the most up-to-date version. Here’s how to reinstall Webroot on your Chromebook:

1. Remove Webroot from Your Chromebook:
   • Open the Chrome browser and go to the Webroot icon (if it's visible).
   • Right-click the icon and select Remove from Chrome (or Uninstall).
2. Reinstall Webroot via the Chrome Web Store:
   • Go to the Chrome Web Store (https://chrome.google.com/webstore) and search for Webroot.
   • If available, reinstall Webroot by clicking Add to Chrome.
3. Install Webroot Again:
   • Once reinstalled, follow the steps to log in and activate your Webroot subscription.

This should give you the latest version and ensure that Webroot is functioning correctly.

Step 5: Keep Chrome OS Updated

Although Webroot provides crucial protection for your Chromebook, it's also important to make sure your Chrome OS is up-to-date. Keeping your operating system updated ensures better compatibility with security software and more robust protection against online threats.

To check for updates on Chrome OS, follow these steps:

1. Go to Settings: Click on the status bar at the bottom-right corner of your screen, and then click on the gear icon to open the Settings menu.

2. Check for Updates: In the Settings menu, scroll down to the About Chrome OS section. Here, click on Check for updates.

3. Install Any Updates: If an update is available, Chrome OS will begin downloading and installing it automatically. Restart your Chromebook once the update has been completed.

Step 6: Contact Webroot Support for Assistance

If, after reinstalling and updating your Chrome OS, Webroot is still not functioning properly or isn’t updating automatically, it may be time to contact Webroot support for assistance. Webroot’s customer service can help resolve more complex issues with software updates, activation, or functionality on a Chromebook.

How to Contact Webroot Support:

1. Visit Webroot Support Website: Go to Webroot’s official support page (www.webroot.com/us/en/support).

2. Submit a Support Ticket: If you are unable to resolve the issue on your own, you can submit a support ticket or use their live chat feature to communicate with a Webroot expert.

3. Call Webroot Customer Support: Alternatively, you can call Webroot's customer support team for direct assistance with your problem.

Conclusion

Updating Webroot on your Chromebook is largely an automatic process, as the software is designed to download and install updates in the background. However, if you ever notice that your Webroot software is not up to date, you can perform a manual check by restarting your device or reinstalling the software if needed.

Additionally, ensure that your Chrome OS is up-to-date, as this can help improve compatibility with Webroot and ensure you’re receiving the latest security patches. If you continue to face issues, Webroot's customer support team is available to assist you with troubleshooting.

By following these steps, you can ensure that Webroot on your Chromebook remains updated and provides you with the highest level of protection against cyber threats.