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How to Download Webroot Already Purchased iOS?Updated 4 months ago

If you have already purchased Webroot for iOS and want to download it, the process is straightforward. Here's a step-by-step guide to help you get Webroot up and running on your iOS device:

Step 1: Open the App Store

Webroot for iOS is available for download from the Apple App Store. To start, open the App Store on your iPhone or iPad.

Step 2: Search for Webroot Mobile Security

In the App Store search bar, type Webroot Mobile Security to find the official Webroot app. Make sure the app is developed by Webroot Inc. to ensure that you are downloading the correct product.

Step 3: Sign in with Your Apple ID

If you haven't already signed in to the App Store with your Apple ID, you will be prompted to do so. Make sure you’re using the same Apple ID that was used to make the purchase, if applicable.

Step 4: Tap the Download Button

If you have already purchased Webroot Mobile Security, you should see a cloud icon with an arrow next to the app name. This icon indicates that the app is available for download again because you've already purchased it.

  • If you haven't downloaded it previously, the button will display a price, and you can simply tap to buy it.
  • If the app is free or you've already purchased it, tap the cloud icon or "Install" button to download it to your device.

Step 5: Open the App and Log In

Once the app has been downloaded and installed, open it by tapping on its icon on your home screen. Upon launching the app, you'll likely need to sign in using the account credentials linked to your Webroot purchase. This may be your Webroot account or another account associated with your purchase.

Step 6: Activate Webroot Mobile Security

After logging in, the app may ask for an activation code or prompt you to activate Webroot Mobile Security on your device. If you purchased Webroot from a retailer or via Webroot's website, you should have received an activation code via email or in the purchase confirmation. Enter this code if required.

If you’re having trouble with the activation process, Webroot’s support team can assist you, or you can refer to the app's help section for troubleshooting tips.

Step 7: Configure Your Settings

After activation, Webroot Mobile Security will start working to protect your device. You can go through the app’s settings to configure various features, such as:

  • Real-time protection: Ensuring that the app scans your device for potential threats continuously.
  • Privacy settings: Managing app permissions and data access to protect your personal information.
  • Security features: Enable features like device tracking, remote wipe, or antivirus scanning.

Troubleshooting

If you are encountering issues with downloading or activating Webroot Mobile Security on your iOS device, here are some things to check:

  • App Store Region: Ensure that your Apple ID is set to the correct region or country where Webroot Mobile Security is available for download.
  • Network Connection: Make sure you have a stable internet connection for the download and installation process.
  • Apple ID: Verify that you’re using the correct Apple ID linked to your purchase.
  • App Compatibility: Double-check that your iOS device is running a compatible version of iOS for the Webroot app.

If these steps don’t resolve your issue, you can contact Webroot’s customer support for assistance.

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